Our Founding Preorder

Products marked PREORDER are reserved for you before they are ready to ship. Preorder items are not currently available for immediate shipment.

Each preorder product page will include an estimated shipping timeframe before you place your order. Most pieces in our Founding Preorder are currently estimated to ship in approximately 5–7 weeks, unless otherwise stated on the product page.

The shipping timeframe shown on the product page is an estimate, not a guaranteed delivery date. Because preorder pieces may still be in production or on their way to Brimwell, timing can occasionally change.

Payment for preorder items is collected at checkout when your order is placed.

We’ll keep you updated along the way and send you a shipping confirmation with tracking information as soon as your preorder leaves Brimwell.

Preorder updates & delays

We do our best to provide accurate preorder shipping estimates, but production schedules, vendor delays, transportation issues, weather, and other circumstances outside our control can sometimes affect timing.

If we learn that your preorder will not ship within the estimated timeframe provided when you placed your order, we’ll contact you using the email address associated with your order and provide an updated estimate and any options available to you, including cancellation and refund where required by applicable law.

Please make sure the email address submitted with your order is correct so you don’t miss important preorder updates.

Ready-to-ship orders

Products marked READY TO SHIP are currently available at Brimwell and typically begin processing within 3–5 business days, excluding weekends and holidays.

During launches, holidays, sales, or other high-volume periods, processing may take slightly longer.

You’ll receive an order confirmation after checkout and a separate shipping confirmation once your package is on the way.

Orders with preorder & ready-to-ship items

If your order includes both ready-to-ship and preorder items, we’ll ship the ready-to-ship portion of your order first.

Your preorder item or items will ship separately once they are available. You will receive separate tracking information for each shipment.

You will not be charged an additional shipping fee when your preorder ships separately.

Free shipping

Brimwell offers free standard shipping on qualifying U.S. orders of $150 or more, calculated after discounts and before applicable taxes.

Orders below $150 will be charged the shipping rate shown at checkout.

Shipping rates

Available shipping methods and rates are displayed at checkout based on your delivery address and order total.

Any free-shipping promotion applies only when the order meets the stated requirements. Taxes, gift cards, and excluded products may not count toward a promotional shipping threshold where permitted by law.

Estimated delivery after shipment

Once your order leaves Brimwell, standard U.S. delivery generally takes 3–7 business days.

This delivery estimate begins after your order has shipped. For preorder items, the estimated preorder timeframe and carrier transit time are separate.

Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, address issues, or other circumstances outside Brimwell’s control.

Tracking your order

Once an item ships, you’ll receive an email containing your tracking information.

If your order ships in multiple packages, you may receive more than one shipping confirmation and tracking number.

Please allow up to 48 hours for the carrier’s tracking page to update after your shipping confirmation is sent.

Address changes

Please review your shipping address carefully before submitting your order.

Because preorder orders may not ship for several weeks, we understand that an address can occasionally change while you are waiting. If you need to update your shipping address, contact us as soon as possible at shopbrimwell@gmail.com with your order number and new address.

We’ll do our best to make the change before fulfillment begins, but we cannot guarantee that an address can be updated once an order has entered the shipping process.

Brimwell is not responsible for packages delivered to an address entered incorrectly by the customer when we were not notified in time to make a change.

Delayed or missing packages

If your tracking information shows that your package is still in transit, please allow the carrier additional time to complete delivery. Carrier scans and estimated delivery dates can occasionally be delayed.

If your package appears to be significantly delayed after it has shipped, contact us at shopbrimwell@gmail.com with your order number so we can help review the shipment.

Packages marked delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery area, with household members, neighbors, your building office, and the carrier.

Please allow 24 hours, as carrier delivery scans can occasionally appear shortly before a package is physically delivered.

If the package still cannot be located, email us at shopbrimwell@gmail.com with your order number so we can help determine the next steps.

Lost, stolen, or returned packages

Brimwell is not responsible for packages that are lost or stolen after confirmed delivery. We will, however, do our best to help you locate the shipment or provide information needed for a carrier claim.

If a package is returned to Brimwell because of an incorrect or incomplete address, refusal, or failed delivery attempt, additional shipping charges may apply before the package can be sent again.

Damaged or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 5 days of delivery at shopbrimwell@gmail.com.

Include your order number, a description of the issue, and clear photographs of the item and packaging so we can assist you.

International shipping

Brimwell currently ships only within the United States.

Returns

Return eligibility, deadlines, and return shipping costs are governed by our Return Policy.

Original shipping charges are nonrefundable unless required by law or the order arrived damaged, defective, or incorrect.

Questions about your order?

We know waiting for a preorder is different from placing a typical online order, and we want you to feel informed along the way.

Questions about your preorder, shipping, or delivery can be sent to:

Brimwell LLC
Email: shopbrimwell@gmail.com