Refund policy
We hope you love your Brimwell order. If something is not quite right, we're here to help. Please review the information below before starting your return.
Returns
Returns may be requested within 14 days of delivery.
To be eligible for a return, items must be unworn, unwashed, unaltered, and free of perfume, deodorant, makeup, pet hair, or other signs of wear. All original tags must remain attached.
To start a return, visit our Make a Return page and follow the instructions provided.
Once your return is approved, we'll provide instructions for sending your item back. Items returned without first requesting a return may not be accepted.
Return shipping
A $10.95 return shipping and handling fee will be deducted from your refund.
This fee does not apply if you received an incorrect, damaged, or defective item.
Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.
Brimwell is not responsible for returned packages that are lost in transit. Please retain your return tracking information until your refund has been completed.
Exchanges
If you need a different size, we'll gladly exchange your item when inventory is available.
Because many Brimwell pieces are available in limited quantities or through preorder, we cannot guarantee that another size will be available when your return is received.
If the requested size is no longer available, we'll issue a refund after the original item has been received, inspected, and approved.
A $6.95 shipping and handling fee applies to exchanges.
Store credit
Store credit may be selected instead of a refund when submitting your return request.
Brimwell store credit does not expire and may be used toward a future purchase.
Final sale
The following items are final sale and cannot be returned or exchanged:
- Hats
- Socks
- Hair accessories
- Jewelry
- Home goods
- Gift cards
- Items marked Final Sale
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us within 5 days of delivery at shopbrimwell@gmail.com.
Please include your order number, a brief description of the issue, and clear photographs of the item and packaging so we can help as quickly as possible.
If we determine that an item arrived damaged, defective, or incorrect, you will not be responsible for the associated return shipping cost.
Refunds
Once your return arrives at Brimwell, please allow 3-5 business days for inspection.
If your return is approved, your refund will be issued to your original payment method, less any applicable return shipping and handling fee.
After Brimwell issues the refund, your bank or credit card provider may take additional time to process and post the credit to your account.
Shopify allows merchants to refund orders back to the original payment method or, where applicable, to store credit. The time it takes for the funds to appear after a refund is issued can depend on the customer's financial institution.
Preorder items
Preorder items are eligible for return after delivery when they otherwise meet the requirements of this policy.
The 14-day return window begins on the date your preorder item is delivered, not the date the preorder was originally placed.
If a preorder experiences a significant shipping delay, we'll contact you with an updated estimate and any options available to you in accordance with our Shipping Policy.
Questions?
If you have questions about a return, exchange, or refund, contact us at shopbrimwell@gmail.com.
Brimwell LLC
Austin, Texas
Last updated: August 2026