Return policy

Returns may be requested within 14 days of delivery.

To be eligible, items must be unworn, unwashed, unaltered, free of perfume, deodorant, makeup, pet hair, or other signs of wear, and returned with all original tags attached.

Once your return is approved, we’ll email you with instructions for sending the item back.

Customers are responsible for return shipping unless an incorrect, damaged, or defective item was received.

Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as Brimwell cannot be responsible for returns lost in transit.

There is a shipping & handling fee of $10.95 for all returns. This fee will be deducted from your refund.

If you need a different size, we’ll gladly exchange your item when inventory is available.

If the requested size is no longer available, we’ll issue a refund after the original item has been received and approved.

There is a shipping & handling fee of $6.95 for all exchanges.

Store credit may be selected instead of a refund when submitting your return request.

Brimwell store credit does not expire and may be used toward a future purchase.

The following items are final sale and cannot be returned or exchanged:

• Hats
• Socks
• Hair accessories
• Jewelry
• Home goods
• Gift cards
• Items marked Final Sale

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 5 days of delivery at shopbrimwell@gmail.com.

Please include your order number, a brief description, and clear photographs of the issue. We’ll make it right as quickly as possible.

Once your return arrives, please allow 3–5 business days for inspection.

Approved refunds will be issued to the original payment method. Depending on your bank or credit card provider, the credit may take an additional 5–10 business days to appear on your statement.

Customers outside the United States may request a return within the applicable return window.

International customers are responsible for return shipping costs, duties, taxes, and customs fees unless the item arrived damaged, defective, or incorrect.